This varies on a case-by-case basis and is dependant on what is requested. Time frames will be included with your quote and subject to a service level agreement. Routine website maintenance can take between 4-10 hours depending on the site.
Our WordPress updates are billed in 15-minute increments, with a minimum of 30 minutes per job. This minimises the amount you have to pay.
On rare occasions, due to restrictions in providers or unexpected barriers, there may be some requests we cannot complete. However, we would be able to point you in the right direction of what to do next.
Yes, there are some things that we can show you in our WordPress online tutorials. However, there are also more technical updates that may be difficult for someone who is not trained in the area.
Yes! If you refer a friend, we can give you 50% off your next monthly bill!
Depending on your plan, we provide both email and phone support. With emails, we typically reply within 48 hours. Depending on the issue, we aim to have the problem resolved within 48 hours.
Emails can be sent 24/7 and we typically reply within 48 hours. Our phone support is available anytime between 9am – 5pm on weekdays.
Yes, if you require custom development that is outside the scope of your support plan, we can provide an estimate to carry out any type of custom development work. This can include working on your existing WordPress website through to designing a completely new site.
Yes! Please contact our sales team to find out more.
No, we focus on maintaining and supporting WordPress websites only.
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